HITLy Cloud Billing Terms

HITLy Cloud is a paid hosted service billed in USD through Stripe. Solo is free. Pro and Team are monthly subscriptions that renew until cancelled. Enterprise is sold by arrangement, not self-serve checkout.

Starting a paid plan charges the list price today and on each renewal. You authorize Stripe to charge the payment method on file.

Upgrades take effect immediately. Unused time on the old plan is credited against the new plan for the rest of the current period; you pay the difference now. Your renewal date does not change.

Downgrades (including return to Solo) take effect at the end of the current period. You keep the higher plan until then. We do not refund the unused portion.

Cancelling stops renewal. Access continues until period end, then the workspace returns to Solo limits (including approval caps and shorter retention).

Failed payments: Stripe retries. We may restrict the workspace if the invoice remains unpaid.

Usage over plan caps may be refused until the next cycle or an upgrade. Unused approvals do not roll over.

Taxes may be added where required. Receipts and invoices are issued by Stripe.

These billing terms sit alongside the general Terms and Privacy policy.